Terms and Conditions of Sale and for use of this Website.


SSI Schaefer Limited is registered in England and Wales with Company Number 676451, located at 83/84 Livingstone Road, Walworth Industrial Estate, Andover, Hampshire SP10 5QZ, is the supplier of the goods and may revise these Terms at any time by updating this entry. It is the responsibility of the customer to review these Terms and Conditions periodically to be aware of changes. Use of this website and online store constitutes agreement with these Terms and Conditions.

1. General

1.1 When you place an order with us, you are making an offer to buy goods.

1.2 Once we have received your order we will e-mail you to confirm that we accept your order, and that a contract has been made between us.

1.3 All goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will inform you within a reasonable amount of time and you will be free to cancel your order if you wish to do so. If you cancel your order we will refund or credit you for any sum that has been paid by you or debited from your credit card or other account for those goods.

1.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

1.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

1.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

1.7 This contract is covered by English law.

1.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

2. Prices

2.1 Prices are ex works, excluding packaging and freight costs, insurance and VAT at the applicable statutory amount. Prices are quoted in Pounds Sterling.

2.2 In subsequent orders, there are no ties to previous price agreements.

3. Payment

3.1 Payment is required in full with the order. Customers may apply for a credit account, whereupon payment terms will be specified for the individual account.

3.2 Failure to meet the payment terms specified in a customer account may result in the withdrawal of credit facilities.

4. Delivery

4.1 We will normally deliver goods within 2-3 weeks of the order being placed, unless specified in the product details in the webshop.

4.2 Delivery is included free of charge for orders of £150 ex VAT or greater.

4.3 An order may arrive in more than one delivery.

4.4 We will deliver the goods to the premises specified on the customer’s order. It is the responsibility of the customer to ensure that goods can be received during working hours at the specified location.

5. Cancellation and Returns

5.1 As a Business Customer, you may not cancel or suspend the Contract in whole or in part without our prior written consent and if we give our consent, subject to such terms and conditions as we may notify to you in writing.

5.2 If we consent to the cancellation of the Contract, the customer must ensure that the goods are packaged adequately to protect against damage and returned to SSI Schaefer, 83/84 Livingstone Road, Walworth Industrial Estate, Andover, Hampshire. SP10 5QZ. Refunds will comprise the original cost of the goods and the basic delivery cost from SSI Schaefer to the customer.

5.3 As a Business Customer we may cancel any contract with you by notice in writing to you and without any liability if you have a business account that has been suspended.

6. Retention of title

6.1 All products, delivered or not, remain our property until full payment has been received by us. For current accounts, the retained title to the delivered goods (reserved goods) shall serve as security for our balance bill.

6.2 The purchaser is entitled to resell the reserved goods in the normal course of business, provided that he also agrees with its customers a corresponding retention of title.

6.3 In the event of resale, the purchaser hereby assigns to us until the fulfillment of all claims and which may result from the resale against his customers with all ancillary rights to us.

7. Warranty

7.1 If any goods you receive from us are damaged, defective or incorrect you should notify us in writing at the address, fax number or email address shown below and We will provide You with a replacement free of charge provided that You return the damaged, defective or incorrect item to Us within a reasonable time. This does not affect Your statutory rights.

7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by You or any third party, use otherwise than as recommended by Us, or failure to follow Our instructions.

7.3 Colour variations in deliveries are excluded from any warranty.

8. Limitation of Liability

8.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

8.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.

8.3 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

8.4 We shall not be liable to you in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss or damage which you may suffer by reason of any act, omission, neglect or default (including negligence) in the performance of this contract by us, or our agents, in a sum which is greater than the total price of the contract.

8.5 We shall not be liable to you in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss of profits, business, goodwill, reputation, revenue or business opportunity whether direct or indirect and for any other indirect or consequential (including economic) loss of any kind which you may suffer by reason of any act, omission, neglect or default (including negligence) in the performance of this contract by us or our agents.

8.6 We will not be held responsible for any delay or failure to comply with the obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control.

9. Law and Jurisdiction

9.1 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.